Support
Real people, replying within a few hours, every day.
Report a safety concern
If someone has made you feel unsafe, block them from their profile or from your conversation. It takes effect immediately, needs no reason, and they are not told. Then tell us:
toyeonikoyi@gmail.comIf you are in immediate danger, call your local emergency number first.
Everything else
Bookings, payments, refunds, hosting, or anything about your account.
toyeonikoyi@gmail.comCommon questions
- When am I charged?
- When a host accepts your request, not when you send it. A request that is declined, withdrawn or left unanswered never touches your card.
- What does a price include?
- Everything. Prices are totals, not hourly rates. An in-person service covers a fixed block of time and a remote one covers as many questions as you have. There is no meter and no per-message fee.
- A host cancelled on me.
- You are refunded in full, automatically. If it happened close to your trip, email us and we will help you find someone else.
- How do I cancel?
- Open the booking from the Bookings tab and cancel there. If it was paid, the refund is issued straight away.
- How do I get paid as a host?
- Set up payouts from your hosting profile. Stripe collects your bank details in their own flow and pays you weekly, minus the 15% SuperHost fee. We never see your account number.
- A photo disappeared from my profile.
- Photos are on your profile the moment they upload. One comes down only if several people report it or it breaks the photo guidelines, and either way you are told why so you can upload another.
- How do I delete my account?
- Profile → Privacy & safety → Delete my account. It is immediate and permanent.
See also the Privacy Policy and Terms of Service.